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Request for proposals for Internet Service Provider (ISP) in Sudan – one year contract to cover two locations in Port Sudan

Background

Geneva Call is an international Humanitarian Organization dedicated to protecting civilians in Armed conflict. Geneva Call has been present in Sudan since 2022 registered at the Humanitarian Aid Commission with Country Office in Port Sudan City and two Field offices in Ad-Damazine and El Fasher cities. The purpose of this Request For Proposal is to source a reliable, cost-effective and sustainable internet services for the client’s Port Sudan office and the guesthouse as outlined in the objective and scope of work below;

1.              RFP Objective

a) Provision of internet services for the Geneva Call Office in Port Sudan and the location specified below, with a minimum bandwidth of 20 Mbps. The service must include all labor, installation, and any additional costs associated with completing the entire installation. The service contract will be for a duration of one year, starting from the date of installation and activation of the connection.

Port Sudan, Airport Area, block 2, House #266

H694+H37, Bur Sudan, Sudan

https://maps.google.com/maps?q=19.5691+37.2050

b) Provision of internet services to Geneva Call Guesthouse in Port Sudan and the location below. The required internet coverage will be 5 Mbps. The service must include all labor, installation, and any additional costs related to the completion of the entire setup. The service contract will extend for one year, starting from the date of installation and activation of the connection.

Port Sudan, Airport Area, block 4, House #296

H695+258 Port Sudan, Sudan

https://maps.app.goo.gl/EuvFzy5PYn3rj8W36

2.           RFP Calendar

The timeline for the RFP process is below. While we do not anticipate any changes to this timeline, Geneva Call reserves the right to adjust the timeline as needed.

Action	Date
RFP Issue	22/10/2024
Deadline for Receipt of Proposals	12/11/2024
Vendor Selection Anticipated Date	18/11/2024

1.              RFP Objective

The Hostile Environment Awareness Training (HEAT) aims to equip personnel with the necessary skills and knowledge to operate safely and effectively in high-risk or hostile environments. The objectives of this training are to enhance situational awareness, improve decision-making under pressure, and promote personal safety and security. Participants will engage in theoretical, practical exercises and simulations designed to replicate real-world scenarios, ensuring they can respond appropriately to various threats, including kidnappings, and medical emergencies.

This training will be delivered across multiple high-risk countries to ensure localized relevance and context-based learning for participants.

2.           RFP Calendar The timeline for the RFP process is below. While we do not anticipate any changes to this timeline, Geneva Call reserves the right to adjust the timeline as needed.

Action	Date
RFP Issue Date	16 October
Deadline for Receipt of Proposals	12 November
Vendor Selection Anticipated Date	20 November

Start date of operational services:                 

3.              Proposal Submission Address

Please divide the offer into two separate proposals, the financial proposal and the technical proposal to the address below no later than 12 November 2024.

The financial proposal can be sent to: rfpfinance@genevacall.org.

The technical proposal can be sent to: rfp@genevacall.org.

4.           Bid Validity

Proposals are expected to be binding for a period of ninety (90) days from the published response date. Please see RFP attached for more details.

5.           RFP Terms & Conditions

1. The Request for Proposals is not and shall not be considered an offer by Geneva Call.
2. All responses must be received on or before the date and time indicated on the RFP.
3. All proposals will be considered binding offers. Prices proposed must be valid for entire period provided by respondent.
4. All awards will be subject to Geneva Call’s contractual terms and conditions and contingent on the availability of donor funding.
5. Geneva Call reserves the right to accept or reject any proposal or cancel the solicitation process at any time and shall have no liability to the proposing organisations submitting proposals for such rejection or cancellation of the request for proposals.
6. Geneva Call reserves the right to accept all or part of the proposal when award is provided.
7. All information provided by Geneva Call in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. Geneva Call is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
8. Geneva Call reserves the right to require any bidder to enter into a non-disclosure agreement.
9. The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the Response. All responses and supporting documentation shall become the property of Geneva Call, subject to claims of confidentiality in respect of the response and supporting documentation, which have been clearly marked confidential by the bidder.

6.           Attachments

• Annex I Request for Proposal minimum requirements

1. RFP Objective

Geneva Call, an international humanitarian organization committed to protecting civilians in armed conflict, is seeking qualified service providers to deliver professional security services at our offices and facilities located in Sudan. The aim of this RFP is to identify a vendor that can ensure a clean, safe, and secure environment for our staff, visitors, and premises, in line with international standards and best practices.

Key Objectives:

Security Services: To provide round-the-clock, reliable security personnel to safeguard Geneva Call’s premises, staff, and visitors, ensuring the prevention of unauthorized access, theft, and any potential threats. The security provider must demonstrate the capability to handle emergency situations and maintain order during any disruptions.

Expected Outcomes:

A secure and protected facility, ensuring the safety of all staff, visitors, and assets.

The selected service provider will work closely with Geneva Call to tailor the services to our specific needs and ensure the highest quality of service is consistently delivered.

2.           RFP Calendar The timeline for the RFP process is below. While we do not anticipate any changes to this timeline, Geneva Call reserves the right to adjust the timeline as needed.

Action	Date
RFP Issue Date:	27/09/2024
Deadline for Receipt of Proposals:	1/11/2024
Vendors Presentations Anticipated Date:	15/11/2024

Start date of operational services: December 2024

3.           Proposal Submission and Instructions Address

1. Format: Proposals must be submitted in PDF format, with all sections clearly labeled.

1. Submission Deadline: [1/11/2024].
2. Submission Method: Proposals should be submitted via email:

 The financial proposal can be sent to: rfpfinance@genevacall.org.

The technical proposal can be sent to: rfp@genevacall.org.

•  with the subject line “Proposal for Security Services.”

4.           Bid Validity

Proposals are expected to be binding for a period of ninety (90) days from the published response date. Please see RFP attached for more details.

5.           RFP Terms & Conditions

1. The Request for Proposals is not and shall not be considered an offer by Geneva Call.
2. All responses must be received on or before the date and time indicated on the RFP.
3. All proposals will be considered binding offers. Prices proposed must be valid for entire period provided by respondent.
4. All awards will be subject to Geneva Call’s contractual terms and conditions and contingent on the availability of donor funding.
5. Geneva Call reserves the right to accept or reject any proposal or cancel the solicitation process at any time and shall have no liability to the proposing organisations submitting proposals for such rejection or cancellation of the request for proposals.
6. Geneva Call reserves the right to accept all or part of the proposal when award is provided.
7. All information provided by Geneva Call in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. Geneva Call is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
8. Geneva Call reserves the right to require any bidder to enter into a non-disclosure agreement.
9. The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the Response. All responses and supporting documentation shall become the property of Geneva Call, subject to claims of confidentiality in respect of the response and supporting documentation, which have been clearly marked confidential by the bidder.

Click Here for the Annex of the RFP

1. RFP Objective

Geneva Call, an international humanitarian organization committed to protecting civilians in armed conflict, is seeking qualified service providers to deliver professional cleaning and security services at our offices and facilities located in Sudan. The aim of this RFP is to identify a vendor that can ensure a clean, safe, and secure environment for our staff, visitors, and premises, in line with international standards and best practices.

Key Objectives:

Cleaning Services: To ensure daily and thorough cleaning of Geneva Call’s offices and facilities, including common areas, restrooms, and workspaces. The provider must guarantee high standards of hygiene, particularly in compliance with health regulations and protocols, while maintaining a professional and respectful working environment.

Expected Outcomes:

A well-maintained, clean, and hygienic office environment.

The selected service provider will work closely with Geneva Call to tailor the services to our specific needs and ensure the highest quality of service is consistently delivered.

2.           RFP Calendar

The timeline for the RFP process is below. While we do not anticipate any changes to this timeline, Geneva Call reserves the right to adjust the timeline as needed.

Action	Date
RFP Issue Date	27/09/2024
Deadline for Receipt of Proposals	1/11/2024
Vendors Presentations Anticipated Date	15/11/2024

Start date of operational services: December 2024

3.           Proposal Submission and Instructions Address

1. Format: Proposals must be submitted in PDF format, with all sections clearly labeled.
2. Submission Deadline: [1/11/2024].
3. Submission Method: Proposals should be submitted via email:

 The financial proposal can be sent to: rfpfinance@genevacall.org.

The technical proposal can be sent to: rfp@genevacall.org.

•  with the subject line “Proposal for Cleaning Services.”

4.           Bid Validity

Proposals are expected to be binding for a period of ninety (90) days from the published response date. Please see RFP attached for more details.

5.           RFP Terms & Conditions

1. The Request for Proposals is not and shall not be considered an offer by Geneva Call.
2. All responses must be received on or before the date and time indicated on the RFP.
3. All proposals will be considered binding offers. Prices proposed must be valid for entire period provided by respondent.
4. All awards will be subject to Geneva Call’s contractual terms and conditions and contingent on the availability of donor funding.
5. Geneva Call reserves the right to accept or reject any proposal or cancel the solicitation process at any time and shall have no liability to the proposing organisations submitting proposals for such rejection or cancellation of the request for proposals.
6. Geneva Call reserves the right to accept all or part of the proposal when award is provided.
7. All information provided by Geneva Call in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. Geneva Call is not responsible or liable for any use of the information submitted by bidders or for any claims asserted therefrom.
8. Geneva Call reserves the right to require any bidder to enter into a non-disclosure agreement.
9. The bidders are solely obligated to pay for any costs, of any kind whatsoever, which may be incurred by bidder or any third parties, in connection with the Response. All responses and supporting documentation shall become the property of Geneva Call, subject to claims of confidentiality in respect of the response and supporting documentation, which have been clearly marked confidential by the bidder.

CLICK HERE to read the Annex for this request of proposal.