Join our team

Mission

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

Role

The Safety and Security Coordinator will support Geneva Call’s RDC Programme by ensuring the safety and security of staff, assets, and operations. Based in Goma, with travel across RDC , the Safety and Security Coordinator will implement the organization’s safety and security framework in line with Geneva Call’s Global Security Policy and operational procedures. The position reports directly to the Country Director, with a technical reporting line to the Head of Global Safety and Security (HQ Geneva).

The successful candidate will work closely with Geneva Call’s teams in all field locations, partner organizations, and relevant stakeholders to maintain safe access, coordinate incident preparedness and response, and provide ongoing risk analysis and security advice. This position is open exclusively to RDC citizens with demonstrated fluency in English.

Core responsibilities

Safety and Security Management 

• Implement and maintain Geneva Call’s safety and security framework across all offices and operations in RDC. 
• Ensure that security documentation (Security Risk Assessments, Security Management Plans, Contingency Plans, etc.) remains current and operationally relevant. 
• Monitor and analyze the national and regional security environment, producing regular analytical updates and actionable recommendations. 
• Conduct site security reviews, office and residential assessments, and travel route risk analyses. 
• Lead on the organization and facilitation of security briefings, inductions, and capacity-building sessions for all staff.

Incident Management and Response 

• Serve as the focal point for incident reporting, investigation, and management in RDC. 
• Maintain Geneva Call’s incident tracking and response systems in line with the Global Security Policy. 
• Support the Country Director in managing critical incidents, including evacuation, relocation, and medical emergencies. 
• Coordinate with peer organizations, and relevant clusters to ensure timely information sharing.

Operational Continuity and Compliance

• Support program teams in integrating risk mitigation into planning and field activities. 
• Oversee the maintenance of critical safety infrastructure and emergency supplies in all offices. 
• Conduct regular checks to ensure compliance with organizational safety standards. 
• Liaise with landlords, service providers, and transport vendors to ensure continuity of secure operations.

Capacity Building 

• Deliver ongoing mentoring, training, and practical exercises for staff at all levels on safety awareness, contingency procedures, and emergency response. 
• Maintain updated staff contact and accountability systems in line with Geneva Call standards.

Main qualifications

Education and experience

• A relevant university degree in security management, international relations, political science, or a related field. 
• Minimum 7 years of relevant experience in security management within humanitarian, NGO, or international organization settings. 
• Proven ability to operate in complex, high-risk, and rapidly evolving environments. 
• Established and trusted network of security advisors and counterparts in peer humanitarian organizations. 
• Demonstrated ability to work independently while maintaining strong coordination and reporting lines. 
• Proven record of reliability, discretion, and integrity in sensitive operational contexts.

Technical skills

• Strong analytical and reporting skills; experience producing context reports and risk assessments. 
• Familiarity with INSO systems, UNDSS frameworks, and humanitarian access mechanisms. 
• Certified Security Management Professional (CSMP®) certification by ISMI
• Proficiency in Microsoft Office and Google Suite tools. 
• Solid understanding of security communications systems, field protocols, and logistical support to operations.
• Candidates will be tested in their knowledge of the risk management process.

Languages

• English (C1- Mandatory)

Personal qualities

• Excellent interpersonal and communication skills, with an ability to advise, influence, and train diverse teams. 
• Highly organized, detail-oriented, and capable of multitasking under pressure. 
• Demonstrated initiative and sound judgment in managing sensitive security issues. 
• Strong professional references are essential, including at least one from a previous direct supervisor in a comparable organization.

Performance management

The employee will be accountable for the responsibilities and the competencies, in accordance with the GC Performance Management. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

Additional information

Candidates who have applied previously to the opening for Safety and Security Officer role need not apply.

Performance Management

The employee will be accountable for the responsibilities and the competencies described in this job description. Performance reviews will be conducted in accordance with Geneva Call’s Performance Management guidelines using the job description, the individual work‑ and professional development plan, and the competency framework.

Conflict of Interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to Geneva Call’s principles and values, or whose previous position could engender safety issues for co‑workers at Geneva Call, will be excluded from this selection process.

Why join Geneva Call?

This role offers a unique opportunity to strengthen Safety & Security practices in conflict-affected areas, contribute to life‑saving humanitarian initiatives and support adaptive programming in challenging contexts. If you are motivated by enhancing safety risk management, supporting secure humanitarian access, and strengthening the protection of teams and operations, we warmly welcome your application.

For Application Please only submit your CV and cover letter by 17th February 2026, by following the application link:

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short‑listed candidates will be contacted by the HR team to invite them for a written test – and the steps afterwards if they qualify, i.e., interview and other assessments as deemed appropriate.

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Department: Funding & Services – Donor Relations Unit
Contract type: Permanent contract, Full-time (100%), Belgian contract
Duty station: Brussels, Belgium
Preferred start date: 1st of March 2026

*This position is open to candidates who are legally entitled to work in Belgium (EU)*

Mission

Geneva Call is a neutral and impartial non-governmental organisation dedicated to promoting respect by armed groups, de facto or provisional authorities for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Role

As part of the Donor Relations’ team, the Donor Relations Coordinator is responsible for ensuring the excellence of relationship management of donors (creating and nurturing relationships of trust) and providing relevant support to the fundraising activities throughout the organization. This includes leadership, coordination, facilitation and tracking of the various donor engagements from identification, initial cultivation and solicitation, through ongoing stewardship and relationship management. While donor relations are a shared responsibility at different levels and intersections, the Donor Relations Coordinator, leads & coordinates aspects of the relationships that run across the organization and that are related to donors within her/his portfolio.

Duties & Responsibilities

The main role of a Donor Relations Coordinator is to identify, cultivate and maintain positive relationships with donors within the assigned portfolio by supporting fundraising activities, providing personalized communication and stewardship, managing donor information and evaluating donor engagement to inform strategic efforts. The Donor Relations Coordinator serves as the focal point for optimising relations and providing relevant support to fundraising activities throughout the organization. The position also plays a proactive role in identifying new donors, funding instruments, and emerging opportunities within existing donor structures, ensuring that funding gaps are anticipated and addressed in collaboration with relevant teams. The coordinator contributes to enhancing Geneva Call’s visibility and positioning through targeted engagement initiatives, technical briefings, and events, and by bridging fundraising efforts with broader advocacy and communication platforms.

Identification of funding opportunities

• Conduct research to identify prospective instruments for fundraising within assigned donors, assess their priorities, funding focus and interests, and develop strategies for cultivation and solicitation.
• Identify and monitor funding opportunities, developments, potential partners & their timing and requirements, according to the Geneva Call’s thematic and geographic priorities and programmatic needs.
• Ensure regular communication within Headquarters (HQ), regional and country offices on funding related meetings and interactions with assigned donors at country and capital level.
• Assist in the planning and execution of fundraising events, including donor cultivation events.
• Actively identify and engage with emerging funding mechanisms, multi-donor pooled funds, and innovative financing instruments relevant to Geneva Call’s mission.
• Follow-up on the internal tracking of the funding gaps across Geneva Call’s portfolio and coordinate timely follow-up with programmatic and management teams to develop proactive engagement strategies and proposals for the assigned donors.
• Collaborate with thematic and communication teams to develop tailored pitches, concept notes, or technical presentations to capitalise on new opportunities and position Geneva Call strategically with donors.

Donor engagement and cultivation of relationships

• Develop and maintain strong relationships with assigned donors, ensuring positive interactions and engagement.
• Serve as a point of contact for assigned donors, providing them with updates on organizational activities, impact reports, and other relevant information.
• Implement stewardship strategies to recognize and retain assigned donors, such as exclusive events, donor appreciation programmes, and personalized communications.
• Develop and manage relationships with relevant donors’ instruments & representatives and serve as the primary Geneva Call’s focal point for fundraising purposes within the assigned donors.
• Represent and/or coordinate the representation of Geneva Call at different levels involving fundraising responsibilities, while engaging with relevant stakeholders in the assigned donors.
• Plan and accompany high-level meetings with assigned donors for the relevant staff of Geneva Call as per needs identified.
• Support relevant headquarters and field colleagues in establishing and building relationship with assigned donors and in the development of targeted institutional messaging to support overall engagement.
• Proactively organize and coordinate technical briefings, donor roundtables, and other targeted events or initiatives to strengthen donor confidence, increase visibility, and position Geneva Call as a key humanitarian partner.
• Develop joint initiatives that bridge fundraising objectives with advocacy and communication efforts, ensuring consistent and strategic messaging across different fora.
• Coordinate with other departments, such as Country Offices, Regional Units, finance, and HR to ensure alignment in donor communications and stewardship efforts.

Application development & grant negotiations

• Coordinate strategic positioning opportunities with assigned donors (consultations, discussions, forums and others) linked to potential funding opportunities.
• Support proposal/application development to assigned donors by providing donor-specific guidance on requirements, practices and interests.
• Serve as liaison with donors in grant negotiations.
• Ensure that funding applications are informed by proactive donor intelligence and aligned with both Geneva Call’s strategic priorities and the donors’ evolving agendas.

Data Management

• Maintain accurate records of donor information and interactions in the organization’s database, ensuring data integrity and compliance with privacy regulations.
• File records of correspondence related to pre-award grant activities and grant related documentation (full packages of final submissions, full packages of donor contract & annexes, reporting templates – narrative, financial, payment requests, and any other related templates as per donor rules, guidelines, other requirements, etc.) within the organizations grants management files.
• Track and analyse donor engagement metrics, such as retention rates, donation patterns, and event attendance, to evaluate the effectiveness of donor engagement and cultivation strategies to inform future initiatives.
• Stay informed about best practices in donor relations and fundraising, seeking opportunities for professional development and implementing innovative approaches to enhance donor engagement and support.
• Regularly update donor and funding opportunity mapping, ensuring the organization maintains a real-time overview of funding trends, priorities, and potential prospects.

Additional responsibilities

• Regularly travel to assigned donors’ capitals and HQ to support donor relations and fundraising activities.
• When required and relevant, travels to field missions to support Geneva Call’s field missions.
• Actively contribute to institutional efforts aimed at increasing Geneva Call’s visibility through public and donor-focused events, side meetings, and joint advocacy or communication opportunities.

Work Relations

• Reports to the Deputy Head of Donor Relations, directly coordinates with the relevant units at HQ and in Brussels, regional and country level as appropriate for support on assigned donors’ engagement and funding related topics.
• Collaborates with the Advocacy and Communications teams to ensure fundraising initiatives are strategically linked with broader advocacy and outreach efforts.
• Administrative line management is provided by the Head of the Brussels Office.

Requirements

Education (essential)

• An advanced university degree in a relevant field such as, Development or Social studies, International Human Rights Law, International Relations, etc.

Experience (essential)

• At least 8 years of work experience in donor relations and fundraising in the fields of development cooperation, peace building and/or humanitarian aid.
• Proven experience in donor engagement and cultivation, and successful fundraising and grant negotiation.
• Knowledge of the funding instruments/mechanisms and priorities, of assigned donors.
• Strong diplomatic, networking, advocacy, and external representation skills.
• Proven experience in project design, implementation and performance management.
• Understanding of budget development and financial planning.

Organisational competencies

• Understanding and respect for humanitarian principles and the organisation’s vision, mission and confidentiality.
• Flexibility and adaptability.
• Collaborative, team‑oriented and solutions‑oriented approach.
• Uphold Geneva Call’s core values: humanity, neutrality, impartiality, accountability, dedication and respect.

Languages

• Fluency in English and Arabic, both oral and written, is required.
• Knowledge of French or another EU language is an asset.

Personal skills

• Ability to work independently and as part of a team.
• Ability to prioritize and manage complex functions.
• Sensitivity to/understanding of political and conflict dynamics.

Additional information

Performance Management

The employee will be accountable for the responsibilities and the competencies described in this job description. Performance reviews will be conducted in accordance with Geneva Call’s Performance Management guidelines using the job description, the individual work‑ and professional development plan, and the competency framework.

Conflict of Interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to Geneva Call’s principles and values, or whose previous position could engender safety issues for co‑workers at Geneva Call, will be excluded from this selection process.

Why join Geneva Call?

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

This role offers the opportunity to contribute directly to humanitarian initiatives by cultivating relationships with key donors, supporting fundraising efforts and ensuring compliance that enables Geneva Call’s mission to protect civilians in conflict zones. If you are passionate about making a tangible impact and excel at relationship management, we look forward to your application.

For Application Please only submit your CV and cover letter by February 15th 2026, by following the application link:

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short‑listed candidates will be contacted by the HR team to invite them for a written test – and the steps afterwards if they qualify, i.e., interview and other assessments as deemed appropriate.