Join our team

Department: Operations
Duty Station: Juba – South Sudan
Contract Type: Full-time (100%)

Mission

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups, De Facto Authorities (AGDAs) and Provisional Governments for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Why this Role?

The Project Officer is directly responsible for the quality implementation of project activities, with a specific focus on planning and delivering of capacity-building initiatives for a diverse range of stakeholders – community, civil society organisations, armed groups, amongst others. The Project Officer will monitor progress against project targets, and finally actively contributing to the organisation’s visibility and communication efforts in South Sudan.

Work Relations

The Project Officer reports to the Head of Programmes. The role also maintains regular contact with external partners, including civil society organizations, community representatives among others.

Duties and Responsibilities

Programme Implementation

• Lead the planning and execution of assigned project activities in field locations, including but not limited to workshops, trainings, awareness raising sessions, meetings, and community dialogues.
• Coordinate with local authorities, and other stakeholders to ensure smooth implementation of project activities.
• Troubleshoot logistical challenges and develop creative solutions to ensure activities proceed as planned.
• Maintain detailed records of activity implementation, including attendance, outputs, and any challenges encountered.
• Assist in the preparation of grant proposals and reports.

Monitoring and Evaluation

• Track project implementation against established targets and timelines, proactively identifying potential delays or challenges.
• Prepare regular progress reports for the Head of Programme, highlighting achievements, challenges, and proposed solutions.
• Contribute, and at times, lead the implementation of project monitoring exercises in field locations. Conduct conflict analysis in the areas of Geneva Call intervention.
• Ensure accurate and timely reporting of project expenses, with supporting documentation.
• Establish and maintain feedback mechanisms for beneficiaries, ensuring that their voices are heard and addressed.

Communications and External Relation

• Track project implementation against established targets and timelines, proactively identifying potential delays or challenges.
• Prepare regular progress reports for the Head of Programme, highlighting achievements, challenges, and proposed solutions.
• Contribute, and at times, lead the implementation of project monitoring exercises in field locations.
• Conduct conflict analysis in the areas of Geneva Call intervention.
• Ensure accurate and timely reporting of project expenses, with supporting documentation.
• Establish and maintain feedback mechanisms for beneficiaries, ensuring that their voices are heard and addressed.

Partnership Management

• Develop and monitor implementing partners’ workplans, manage contracts and agreements, and build their capacity to advance Geneva Call’s mandate.
• Maintains a close work relationship with partners and, in particular. project managers of partnering organization
• Seeks partner’s highest level of engagement and anticipates/reports on shortcomings (activities, administrative, other).
• Plans with partner, anticipates and proposes solutions on the activities, constraints, capacity building.

Security

• Adhere to all organizational policies and procedures, including financial regulations and security protocols.
• Monitor the security situation in project areas. project partners and prepare risk assessment and suggest mitigation measures to the Head of Programme.
• Remains at all times involved with vetting procedures and concerns while working with partners, suppliers, and interlocutors.

Requirements

Education (Essential)

• Graduate degree or equivalent experience in international relations or another humanitarian field. Masters’ degree is an added advantage

Experience (Essential)

• At least 5 – 7 years of relevant experience in humanitarian organizations, particularly in conflict-affected settings and protection work.
• Proven experience in project cycle management and team leadership.
• Experience engaging with armed actors or other non-state actors.
• Willingness and ability to travel on short notice.

Job-related Competencies

• Strong project management and organizational development skills, with a proven record of delivering results.
• Excellent facilitation, negotiation, and team-building abilities.
• Good understanding of international development systems, donors, and best practices.
• Ability to work under pressure in complex environments, managing multiple priorities.
• Knowledge of International Humanitarian Law is an asset.

Organizational Competencies

• Demonstrated ability to thrive in a matrix management environment.
• Excellent interpersonal and communication skills, with experience negotiating with armed actors and stakeholders.
• Strong written and verbal communication skills tailored to different audiences and contexts.
• Entrepreneurial mindset with a proactive and solution-oriented approach.
• Ability to influence, coach, and build consensus in sensitive and complex situations.

Languages (Essential)

• Fluency in written and spoken English is required

Languages (Desirable)

• Knowledge of additional local languages in South Sudan context is considered an advantage

Additional information

• The incumbent must be willing and able to travel at short notice.
• Testing and interviewing will be used as a form of screening.
• Initial appointment is subject to satisfactory professional references.
• Additional background checks may be required.

Why join Geneva Call?

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions fostering an inclusive working environment for all staff.

This role offers the opportunity to shape policies that protect civilians in conflict zones, contribute to life-saving humanitarian initiatives, and work at the forefront of international legal advocacy. If you are passionate about making a tangible impact in some of the world’s most challenging contexts, we look forward to your application.

Applications:

We particularly encouraged applications from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

Please only submit your CV and cover letter on or before 25 November 2025.

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.

Department: Operations

Duty Station: Damascus, Syria

Contract Type: Full-time (100%)

Mission

Geneva Call is a neutral and impartial non‑governmental organization dedicated to promoting respect by armed groups and transitional authorities for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call is headquartered in Geneva and works in 15 countries in South-East and Central Asia, Middle East, Africa, and Latin America.

Geneva Call has been working in Syria for over a decade. The fall of the Assad regime in December 2024 marks a transformative new chapter for the country. Looking to the future, Geneva Call is engaging with the transitional government and other key local actors, including civil society, to promote awareness of, and compliance with, humanitarian norms.

Role

The Support Coordinator ensures efficient management of finance and support services for Geneva Call, including finance, human resources, procurement, logistics and administration.

The Support Coordinator is accountable for support services in-country: systems, processes and standardisation to ensure transparency, accountability and a robust system of internal control. He / she ensures compliance with Geneva Call’s policies and processes, including spot checks and internal audits as necessary, and with in-country legal requirements.  In addition, the Support Coordinator is also the focal point for staff members of the respective country for support related questions and manages / executes the day-to-day support activities in collaboration with the support team at headquarters.  The Support Coordinator reviews and implements policies and processes related to support services. The work is primarily achieved through the individual or project teams by collaborating, influencing, coaching and advising, with emphasis on functional knowledge rather than managing people directly.

The Support Coordinator is the key focal point to the country director for all support related issues. The role reports to the Country Director.

Work Relations

Internal:

• Communicates and coordinates between departments, ensuring administrative systems and procedures effectively support operations.

• Willingness and ability to travel to country offices at short notice.

External:

• Builds and maintains an HR network with peer organisations in the sector.

• Liaises and collaborates with relevant local authorities, lawyers and/or stakeholders.

Duties and Responsibilities

Finance

• Supports the country programme in business / project planning, budgeting, forecasting, and ensures compliance with donor and Geneva Call policies.

• Produces and presents monthly Budget vs. Actual reports to management, highlighting issues and proposing corrective strategies.

• Identifies financial trends, collaborates on action plans for financial stability, and manages exchange rate fluctuation impacts.

• Oversees all financial accounting, cash flow, partner contract finances, audit matters, and timely monthly account closures.

• Develops financial reporting, cost allocation, and contract management systems while building national staff capacity and ensuring financial quality.

HR  

• Develops, monitors and reviews the national HR framework to ensure compliance with Geneva Call’s policies and procedures at country level and with local legislation.

• In their respective country, the Support Coordinator is accountable for the execution of all HR related activities and processes such as recruitment, payroll, contracting, filing, reporting, duty of care, time sheets, etc.

• Upholds the standards outlined in Geneva Call’s safeguarding framework, acting with due care and attention to safeguard the wellbeing of staff, consultants and partners and anyone else who works with or on behalf of Geneva Call. Reports concern when they arise.

• Updates the staff database on a weekly basis; maintains a process to ensure that any changes are updated timely.

• Engages in annual HR projects and priorities; implements new policies, in collaboration with HR at headquarters.

Procurement

•  Ensures that procurement actions are carried out in line with policies and procedures, and donor requirements, maintaining the right levels of procurement, appropriate controls and accountability, ensuring best value for money for Geneva Call.

• Provides technical guidance to the programme senior management.

• Develops and updates programme procurement plans to ensure timely procurement.  

• Manages the end-to-end procurement process, in line with Geneva Call procurement procedures and in collaboration with procurement at headquarter.  

Safety and Security

• Ensures all safety and security communications, transport, and housing material and equipment is available and properly functioning. Supports the Country Director with Safety and Security budgeting.

• Responsible to share the pre-arrival briefing to new members or visitors in the country.

• Ensures all new staff have filled in the digital Proof of Life form.

Administration and Logistics (10%)

• Ensures a proper filing system of HR contracts, accountancy and premises, and service contracts.

• Supports visa and travel requests.

Requirements

Education (Essential)

• A bachelor’s degree in finance or business degree specialised in finance with an accounting qualification as a plus.

Experience (Essential)

• 8+ years of progressively responsible experience relevant to the role.

• Experience in overseeing complex financial planning, monitoring, forecasting and reporting.

• Experience in payroll and human resources is a must.

Experience (Desirable)

• Experience in the humanitarian, non-profit sector is a plus.

• Experience with Dynamics 365 Business Central is a plus.

Job related competencies

• Effective financial management skills including complex financial scenario planning.

• Good understanding of financial risk management approaches.

• Good understanding of the local legislation.

• Good listening, presentation and communication skills.

• Strong in execution, with a practical and hands-on approach. Capacity to handle competing demands and tight deadlines. Strong planning and organising skills. Attention to detail. Change agent at a country level. High sense of accountability and proactivity.

Organisational competencies

• Has a solid understanding of the organisation, its activities and the local context. Functional knowledge and experience allow the Support Coordinator to take independent decisions and problem solving with a moderate degree of complexity. Entrepreneurial mindset.

• Cultural sensitivity and cross-cultural communication. Capacity to handle insecure environments.

• Builds trustful relationships.

• Upholds and promotes the highest ethical and professional standards in alignment with organisational values. Integrity and discretion.

• Understands how to navigate in a matrix organisation.

Languages

• Proficient in English, written and spoken.

Additional information

Why join Geneva Call?

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions fostering an inclusive working environment for all staff.

This role offers a unique opportunity to shape HR practices and have a direct impact on people, leadership and culture in a dynamic, purpose-driven setting. If you are passionate about making a tangible impact in some of the world’s most challenging contexts, we look forward to your application.

Applications:

Please only submit your CV and cover letter on or before 19 November 2025.

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.