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Department: Funding and Services – HR

Duty Station: Erbil, Iraq

Contract Type: 75%

Direct Report: Support Coordinator

Grade: Assistant

*Only Iraqi citizens or candidates holding a valid work permit for Iraq will be considered.*

Mission

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Role

The HR Assistant supports the Country Support Coordinator and is responsible for providing support across the various human resource functions in the Iraq Country Program. This includes processing and maintaining HR records, obtaining signatures on contracts, archiving, and following up on HR administrative paperwork for all field offices.

The role reports to the Support Coordinator.

Work Relations

Th HR Assistant collaborates with operations team in the Iraq Country Program.

Duties and responsabilities

• Maintaining and managing staff records and information on SharePoint and SwissHRM, ensuring up-to-date and accurate records.
• Monitoring contract renewals and changes for all staff. Obtaining necessary signatures on contracts and handling all staff-related entry and exit documentation during hiring and offboarding.
• Ensuring proper archiving of HR documents, and following up on the completion and organization of paperwork from all field offices.
• Following up on submission of time sheets for all Iraq staff on monthly basis.
• Assisting in preparing HR payroll, Remittance order and other statutory payments to the authorities.
• Managing communication and liaison of Geneva Call’s Erbil office with the relevant administrative authorities.

Requirements

• A bachelor’s degree in human resources, business administration or a related field relevant to the role.

Experience (Essential)

• A minimum of 2 years of experience in HR.

Experience (Desirable)

• Experience in the humanitarian, non-profit sector is a plus.

Job related competencies

• Practical, hands-on approach.
• Strong planning and organising skills.
• Attention to detail.

Organisational competencies

• Understanding and respect for humanitarian principles and the organization’s vision, mission, and confidentiality.
• Flexibility and adaptability.
• Collaborative, team-oriented, and solutions-oriented approach.

Language (Essential)

• Fluency in English, Arabic and Kurdish is required.

Additional information

• Testing and interviewing will be used as a form of screening.
• Initial appointment is subject to satisfactory professional references.
• Additional background checks may be required.

Why join Geneva Call?

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion and disability.

This role offers a unique opportunity to contribute to Geneva Call’s humanitarian mission by strengthening the quality, accountability, and impact of programmes in Iraq. As a MEAL Officer, you will play a key role in generating evidence for decision-making, promoting organizational learning, and ensuring that programmes remain accountable to affected communities while delivering meaningful and measurable results.

For Application: Please only submit your CV and cover letter, by September 3rd, 2026, by following the application link:

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.

By submitting your application, you consent to Geneva Call sharing your CV internally, where necessary, for the purposes of assessing your suitability for current or future employment opportunities.

Department : Operations

Duty station: Kyiv

Contract type: full-time (100%)

Contract duration: Fixed term contract (12 month)

Activity rate: 100%

Direct report: Head of Programme (HoP)

Grade: Coordinator

Preferred start date: 01.10.2026

*Only Ukrainian citizens or candidates holding a valid work permit for Ukraine will be considered.*

*previous applicants need not apply*

Mission

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

Role

The Programme Coordinator (PC), under the supervision of the Head of Programme (HOP), oversees the technical and operational delivery of multiple projects, ensuring timely, high-quality implementation and achievement of key deliverables. The PC leads projects that  contribute to a multiyear programme in Ukraine aiming in the short term to build International Humanitarian Law knowledge among all parties involved in the conflict; and over the middle-long term to leverage policy development and enforcement of norms related to the protection of civilians and public infrastructure and negotiating humanitarian access. 

The PC supervises programme coordinators and Officers, supports nationwide engagement, and contributes to fostering dialogue with armed actors and communities. They ensure projects meet objectives within scope, budget, and timelines, while maintaining strong documentation, reporting, and compliance with internal procedures and donor requirements. 

The PC also supports financial management, including budgeting and budget tracking, and contributes to programme design and planning. They ensure alignment between field implementation and the overall country strategy. 

This role description will, from time to time, be subject to review and change, dependent upon the context, funding situation and operational needs. 

Duties and responsabilities

Programme Implementation and Development 

• Lead and oversee the implementation of multiple projects at field level, ensuring timely, high-quality delivery against objectives, work plans, donor requirements, and agreed targets, while providing operational leadership and regular progress reporting to the Head of Programme.
• Support project planning, design, monitoring, evaluation, and adaptive management, working closely with the Head of Programme and MEAL teams to ensure quality implementation, effective project cycle management, evidence-based decision-making, and the successful rollout of new activities.
• Monitor and analyse the operating context, including conflict dynamics, humanitarian needs, and risks, ensuring findings are integrated into programme design and implementation, and that field assessments inform humanitarian advocacy and compliance with humanitarian norms.
• Coordinate project performance and stakeholder engagement, leading regular project review meetings, identifying implementation challenges, recommending corrective actions, and developing partnerships with relevant stakeholders to strengthen programme delivery.
• Contribute to programme quality and donor accountability by supporting narrative reporting, ensuring effective monitoring systems are in place, and providing accurate, timely updates on project implementation, achievements, challenges, and overall programme progress.

External relations 

In coordination with the Head of Programme,  

• Lead on Engagement in Ukraine; Chair the Engagement Meeting and set engagement targets and methods; Ensure the development and the update of engagement guidelines (Engagement Strategy, Engagement Prioritization Criteria, etc.).
• Suggest partnerships with relevant stakeholders where required also identifying them, that can contribute to the success of GC mission – where required, lead on the partner activities. 

Innovation  

• Support implementation of communications strategy including campaigns, events, other initiatives.
• Plan and see through the production of innovative communications materials localised through consultations involving target audiences.
• Contribute to the digital tools work stream to develop new IHL innovative tools.  
• Support the operationalization of new GC tools in field offices (e-Learning platform, Law of Armed Conflict App, etc.). 

Financial Management 

• Contribute to transparent and timely programme-related financial management following GC protocols.
• Work on developing programme budgets which further contributes to country budgets.
• Track programme spending plans/Forecasting and contribute to monthly BVAs for field offices with the country management team to ensure programme spending is on track.

Human Resource Management 

• Support on recruitment process of the programme teams.
• Line-manage relevant field project staff and relevant coordinators.
• Provide guidance and constrictive feedback on regular basis to team members and manage the performance of relevant staff using GC Performance Management system. 
• Develop annual objectives with the team, and conduct regular review of the progress made towards achieving them.
• Supervise and provide ongoing support, capacity development and mentoring to the project staff, to enable them to successfully perform in their positions.
• Expand IHL trainer roster with new IHL trainers and ensure their capacity building; in cooperation with MEAL and Legal and Policy Unit, organise capacity building for programme staff. 

Requirements

Education (Essential)

• Completed degree of Higher Education in relevant field such as Political or Social Science, International Humanitarian Law or Human Rights or equivalent.

Experience (Essential)

• 10+ years of relevant work experience in Project Cycle Management: Project planning, monitoring, reporting and evaluation, financial management.
• Experience in managing projects, partnerships and teams.
• Experience in protection, disaster risk reduction or humanitarian experience.
• Experience in designing and implementing training programmes.
• Experience in software skills (MS Office, Excel, KOBO, social media, email).
• In-depth knowledge of the conflict context in Ukraine.
• Knowledge of relevant international, national and regional policy and legal frameworks.

Experience (Desirable)

• Understanding of International Humanitarian Law.
• Gender Responsive programming.

Job related competencies

• Strong written and verbal communication skills, with the ability to communicate with impact, respect, and cultural sensitivity while building trustful relationships.
• Demonstrates an entrepreneurial mindset, a high level of integrity, ethics, confidentiality, accountability, and professionalism.
• Strong planning and organizational skills, with the ability to prioritize, manage competing demands, and deliver results under tight deadlines.
• Ability to collaborate effectively across departments, countries, and with HQ, fostering strong working relationships.
• Resilient and adaptable, with the ability to cope with change, stress, and insecure environments, and the willingness and ability to travel at short notice.

Organisational competencies

• Demonstrated ability to thrive in a matrix management environment.
• Excellent interpersonal and communication skills.
• Strong written and verbal communication skills tailored to different audiences and contexts.
• Entrepreneurial mindset with a proactive and solution-oriented approach.
• Ability to influence, coach, and build consensus in sensitive and complex situations.

Languages (Essential)

• Fluency in written and spoken English and Ukrainian is required.

Additional information

• The incumbent must be willing and able to occasionally travel at short notice and spend part of her time on the field.
• Testing and interviewing will be used as a form of screening.
• Initial appointment is subject to satisfactory professional references.
• Additional background checks may be required.

Why join Geneva Call?

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions, fostering an inclusive working environment for all staff.

By joining Geneva Call as Head of Support Services, you will play a key leadership role in enabling our humanitarian operations in Ukraine. You will oversee the country support functions, ensuring the effective management of finance, human resources, administration, and operational systems that underpin programme delivery. You will become part of an organisation committed to protecting civilians and promoting respect for humanitarian norms, while contributing your expertise within a dynamic and multicultural environment.

For Application:

We particularly encouraged applications from all qualified candidates without distinction on the grounds of race, color, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

For Application Please only submit your CV and cover letter by September 14th, 2026, by following the application link:

Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.

By submitting your application, you consent to Geneva Call sharing your CV internally, where necessary, for the purposes of assessing your suitability for current or future employment opportunities.