Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Actors for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call is currently focusing its efforts on protection of civilians and civilian infrastructure, protecting children from the effects of armed conflict, humanitarian access, prohibiting sexual violence in armed conflict and working towards the elimination of gender discrimination.

Geneva Call consists of many diverse nationalities, cultures, languages and opinions. Geneva Call is an inclusive working environment for all its staff.  Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

In Syria, Geneva Call has been working for about 7 years engaging with wide range of Armed Non-State Actors ANSAs across the country and communities as a mean to create space for dialogue on the protection of civilians. Geneva Call cooperates with and supports a range of partners across the country.

Role: To ensure program design, implementation, and reporting in Syria. This includes planning, engagement with partners, key stakeholders, and management of program officers and assistants in the field.

Managing line: Head of Programs / Country Director

Programme Management & Coordination 

  • Design adapted program strategy at country level for ANSA’s and Communities engagement as per GC guidelines.
  • Implement GC programme in the country to ensure GC’s operational objectives and country strategy are well implemented in-country.
  • Map and develop access strategy for relevant ANSAs and local authorities.
  • Engage directly or with local partners civil governance bodies, NGO affairs offices, camp management authorities and directorates.
  • Lead program implementation, engagement with relevant actors and ensure program activities run according to the workplan.
  • Manage program staff and report program activities on regular basis internally and externally if needed.
  • Ensure effective flow of information and communication with partners and stakeholders and update Head of Program (HoP) on latest developments;
  • Organize regular meetings with the team to strengthen effective coordination and collaboration and promote teambuilding;
  • Regularly conduct field missions and monitor activities to achieve desired program results in line with organizational requirements;
  • Manage safe-keeping of information and data, including filing of program documents and materials;
  • Analyze conflict and humanitarian situation on regular basis;
  • Assist management team in engaging senior officials, military officers, relevant government officials and other key stakeholders;
  • Engage local and international organizations regularly and consolidate friends of IHL Network;

 Human Resource Management

  • Line manage programme staff according to Geneva Call’s policies and procedures;
  • Assist in the recruitment and selection processes (including coaching and evaluation) of staff.

Planning, Monitoring & Reporting

  • Ensure appropriate design, implementation, monitoring, review, and evaluation of the program operations, in line with Geneva Call Syria mission programmatic guidelines with a focus on planning and results.
  • Ensure monitoring tools in place, implemented, and reported on regular basis.
  • Prepare regular monitoring reports and support MEAL officer in conducting internal programme evaluations and audits;
  • Support programme and partner staff in implementation of MEAL system;


  • Monitor the security situation vis-à-vis the program, prepare risk assessments and mitigation measures.
  • Produce regular security updates about the program area.
  • Ensure program staff are following Geneva Call safety and security precedures.

External Relations: 

  • Participate relevant program coordination mechanisms (clusters & working groups) and develop network.
  • Lead program engagement with local civil authorities and camp management authorities under guidance of Head of Programs and Country Director.
  • Participate when relevant to events and workshops around ANSA engagement and Protection work.

Program Budget Monitoring:

  • Ensuring that program expenditures are in line with the budgets,
  • Ensure program procurement & logistics are run in line with budget and in coordination with the support coordinator.


Ensure compliance of the project

 Education and experience

  • A graduate degree or equivalent experience in international relations/another humanitarian field
  • Proven experience in protection work in conflict and crisis affected countries.
  • Experience in Program Management Cycle
  • At least 5 years of relevant experience in a humanitarian organization working in conflict areas in the protection field and engagement with armed actors (ANSAs, other armed actors) including in managing teams of at least 5 people
  • Proven track record of field work experience with INGOs in conflict and crisis affected countries and emergency contexts
  • Knowledge of Syria and/or MENA region is strongly desirable

Technical skills:

  • Solid project management skills related to organizational development projects and international, cross-functional teams with a proven history of delivering results
  • Excellent dispute resolution, facilitation and team building skills
  • Substantial knowledge of international development systems, institutions and donors, and of procedures, accountability frameworks and best practices
  • Ability to work under pressure and in conflict‐affected settings, and to handle numerous tasks simultaneously
  • Understanding of International Humanitarian Law is an asset


  • English (C1-C2)
  • Arabic (C1-C2) is an asset

Personal skills:

  • Demonstrated ability to thrive in a matrix management environment. Developed interpersonal and communication skills including influencing, negotiation and coaching
  • Strong communications skills (both written and verbal) at a level appropriate for high level external representation and ability to tailor communications to different audiences
  • Interpersonal skills with experience of negotiation with weapon bearers and other stakeholders
  • Entrepreneurial mindset
  • Willingness and ability to travel at short notice

To apply, please send your cover letter, CV, work certificate/recommendation letter and diploma in PDF format to, Ref: “Program Coordinator – NE Syria” or “Program Coordinator – NW Syria” no later than 20.06.2021.

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