In situations of armed conflict, Geneva Call, as a neutral, impartial and independent international humanitarian organization, endeavors to strengthen the respect of humanitarian norms and principles by armed non-State actors, in order to improve the protection of civilians, while supporting local communities in their efforts to enhance their own protection. Appel de Genève/Geneva Call is a private, not-for-profit, humanitarian organization foundation under Swiss law, founded in 1998.


The position is located in the Department of Operations under the supervision of the Director of Operations.
The Department of Operations amongst other responsibilities, is responsible for the overall development of programmes of Geneva Call (GC) worldwide focusing on changing the behaviour of Armed non State Actors (ANSAs) towards a better respect of civilians, security of staff and development of policy and legal expertise in the area of protection with a currently approved annual budget of approximately CHF 9.4 million.


  • Based in Geneva and under the guidance of the Director of Operations, the position holder will be responsible for the following duties:
  • Strengthening Geneva Call’s Operational capacity: Capacity building, Pprogramme Cycle Management (PCM) and MEAL (with a focus on Impact monitoring)
  • Development and Oversight of Programme development and innovation


  • The person in this role will cover the full breadth of our programming, both on ANSA engagement and protection of civilians. S/he will support regional desks and field structures for the whole program and project cycle; designing and evaluating program frameworks, supporting projects on the basis of the program frameworks; ensuring the systems are in place to monitoring and evaluate impact. The deputy director in charge of PDI and MEAL will focus on ensuring that our programs and projects address efficiently the IHL violations of ANSAs and that civilians are better protected. The position will work closely with the regional desks, field-based Heads of Programmes and development officers.

MEAL and Capacity building:

The person will develop the Monitoring and Evaluation system/framework, oversee its implementation and analyse the metrics for Geneva Call programmes to assess the impact and quality in support of project design, implementation and reporting.

In addition, the role will oversee the implementation of accountability and feedback systems in addition to developing required tools for use in specific projects based on established M&E framework. The person will oversee data collection and analysis for baseline, end line and routine/post-distribution monitoring activities and facilitate timely and quality reporting to internal and external stakeholders. A close link with the Budget management officer will be needed to ensure analysis of GC’s value for money.

The person will develop the capacities of GC operational staff in managing projects and programmes as per GC engagement guidelines. Organising internal capacity building trainings. This training and capacity building will be an integral part of the revision of existing materials for ANSA engagement for all thematic areas, prioritising the themes where the needs are the greatest.

Programme Development and Innovation:

The person is in charge of developing GC programmatic capacities. The role will lead and manage the development of a user-friendly modular training toolbox for the different thematic issues that can be adapted to the different local contexts and different methodologies and aims of training (awareness-raising, training, and training of trainers).

The person will propose innovative ways of engaging ANSAs and communities as per GC mission and mandate. Developing GC capacities to explore new thematic that are becoming priority ones in conflict zones (i.e. climate change, cyber warfare…).

As per GC ambition to embrace digitalization for its work, the person will be developing digital and AI related innovations tools to enhance GC programmatic capacities and design innovative tools to engage further ANSAs, communities and relevant stakeholders on IHL and protection of civilians.

Participation to external events representing Geneva Call.

Back up the Director of Operations in strategy and decision process.

Any other tasks being required by Director of Operations

Management line:

Supervision of Thematic legal advisor and MEAL officers (field and HQ).

Maintains close and coordinated work relationships with the Budget Management officer and Head of Finance

Main qualifications


Commitment to, thorough understanding of, and able to train staff in MEAL (with focus on impact) and programme cycle management

Demonstrated ability to contributing to setting up monitoring & evaluation systems in large complex programmes.

Demonstrated ability to set up learning and development processes for diverse teams at field and HQ.

Proven ability of mentoring and coaching

Capacity to lead innovative tracks to strengthen GC programming capacities on ANSA and community engagement

Experience of senior level representation

Ability to write clear and well-argued assessment and project reports

Excellent communication skills

Proven ability to influence change at an operational and strategic level

Politically and culturally sensitive with qualities of tolerance, respect of diversity, patience, tact and diplomacy



Master’s degree in Social Science, International Development or Humanitarian Studies

Work Experience

At least 5 years of experience in strategic and operational planning, program design and development, and monitoring and evaluation

Experience in humanitarian innovation hubs or any similar relevant experience

Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in protection of civilian programs using both quantitative and qualitative methods.

Strong gender and conflict analysis skills, with the ability to articulate and design programs using a rights’ based approach

Demonstrated experience in program assessments, problem analysis and, program design


English and French are the working languages of the Organisation, fluency in written and oral English is essential.  Knowledge of French, Russian, Arabic and Spanish are advantageous.



Evaluation of qualified candidates may include an assessment exercise and a competency-based interview.


Conflict of interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to the Foundation’s principles and values, or whose previous position could engender safety issues for co-workers at Appel de Genève / Geneva Call, will be excluded from this selection process.

The employee will be accountable for the responsibilities and the competencies, in accordance with the Geneva Call Performance Management guidelines. The following documents will be used for performance reviews:

  • Job Description
  • Action plan
  • Performance Review Template


  • Position : Deputy director in charge of Monitoring, Evaluation, Accountability and Learning (MEAL) and Programme Development and Innovation (PDI)
  • CDI contract, based in Geneva
  • 100%
  • Preferred start date : As soon as possible


To apply, please send your cover letter, CV, work certificate / recommendation letter, diploma and proof of non-criminal record in PDF format to, Ref: “DeputyDMealPDI” no later than January 31st 2021.

All applications will be kept confidential.  Please note only shortlisted candidate will be contacted for further process.


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