EXTERNAL EVALUATION – Geneva Call’s intervention in Syria


Background information

Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by armed non-State actors (ANSAs) of international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians.

Geneva Call is focusing its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict and working towards the elimination of gender discrimination. More recently, Geneva Call started to work on new thematic areas, in particular the protection of medical personnel and facilities, preventing displacement and protecting cultural heritage in armed conflict; https://www.genevacall.org/

Geneva Call longstanding experience with a wide range of ANSAs and influential members of civil society at different levels directly in the region and beyond has made it possible to successfully engage and support its modus operandi in in Syria. Geneva Call has provided IHL trainings to ANSAs, as well as supported them to integrate humanitarian norms into their policies and practices. Geneva Call’s unique approach is that of ownership of the rule of law, in which Geneva Call builds on ANSAs’ own normative frameworks (based on their local customs, religious beliefs, etc.) to come in line with international norms, rather than trying to impose its views. This is particularly important while engaging ANSAs who would reject IHL as Western principles, by reaffirming the local cultural foundations of IHL. The training kits on international humanitarian norms (IHL, child protection, AP mine ban, the prohibition of sexual violence and gender discrimination, and the protection of displaced and detained persons) developed by Geneva Call and dissemination tools such as a mobile phone application, videos and printed material are perfectly suitable to the Syria context. The “Fighter not Killer” Campaign, first developed for Syria, has spread messages on humanitarian norms to millions of civilians and combatants in the Syrian context through short videos.

Geneva Call has been engaging Syrian ANSAs on humanitarian norms since 2012. At that time, IHL and other humanitarian norms were largely unknown to most of the ANSAs, whose members had more often than not never received any structured military training. After several years of engagement with Syrian ANSAs, an interest has been generated and trust and name recognition have been built. Since 2012, several Syrian ANSAs such as FSA brigades, Islam Army, the Southern Front, Syrian Democratic Forces (SDF), and YPG/YPJ have gained awareness and knowledge on humanitarian norms, which has led to changes in policy through commitments to respecting humanitarian norms. Geneva Call and its Syrian partner organizations have played a crucial role in this process. Undertakings made by the FSA and affiliated ANSAs to adhere to humanitarian norms, as well as the increasing interest of other ANSAs to engage with Geneva Call are an important indication of the level of awareness and also knowledge that Syrian ANSAs now possess. Geneva Call has signed different Deeds of Commitments, total of nine Syrian ANSAs, each having signed at least two Deeds of Commitments. Furthermore, Geneva Call has been approached by non-signatory ANSAs to sign different Deeds.


Since February 2019, Geneva Call, in collaboration with DanChurchAid (DCA), has been implementing a 14-month (1 February 2019 – 30 April 2020) project in northern Syria (North East and North West), entitled “Towards Improved Protection of Civilians in the Armed Conflict in Syria”. This project, which is financed by the European Union Commission (ECHO) through the DCA, aimed at engaging mainly with ANSAs in the above-mentioned geographic areas. Geneva Call provided IHL trainings to ANSAs, as well as supported them to integrate humanitarian norms into their policies and practices. Besides this, Geneva Call conducts monitoring activities in both areas to follow up on compliance by ANSAs to the signed Deeds of Commitment on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict and working towards the elimination of gender discrimination.

Geneva Call implemented this project through its field office in Amude (North East Syria), and via a Syrian NGO based in Gaziantep, Turkey, to access North West Syria.

  • PROJECT Outcomes

Overall objective:

To contribute to the protection of civilians living in the areas affected by the armed conflict through increasing ANSAs’ respect on international humanitarian norms and principles


Specific objective Results Assumptions
ANSAs decrease the number of violations of international humanitarian norms


Syrian ANSAs take concrete measures to respect international humanitarian norms

–     Number of ANSAs that make policy changes to comply with international humanitarian norms.

–     Number of trainings held on international humanitarian norms

–     Number of new policy changes made by ANSAs.


–      Geneva Call has the necessary access (either directly or via its partners) for implementing the activities in regards to the conflict situation and dynamics

–      ANSAs are open to discussion and available to participate in activities

–      ANSAs prioritize and make the necessary efforts to implement and enforce their policies

–      Signatory ANSAs do not renounce their commitments

–      Access to leaders and their interest in continued dialogue can be established and maintained

Civilian population are better able to protect themselves from the effects of armed conflict

–     Number of workshops/trainings with CSOs and INGOs and key community stakeholders

–     Number of views of Geneva Call’s videos on the international humanitarian norms and interactions on social media

–     Number of advocacy products produced and disseminated and/or number of meetings/events held


The evaluation will measure the achievements towards the project outcomes as stated in the project proposal and Logical framework, including lessons learned challenges and opportunities to explore further.

The final evaluation of the project is conducted by an external consultant and submitted to Geneva Call.

 Aim of the Evaluation

 After 14 months of implementation under this contract, Geneva Call would like to conduct an external evaluation of its project in North Syria to examine the relevance, impact, efficiency effectiveness and participation in its activities. The consultant/evaluator should be able to provide information to facilitate the incorporation of lessons learned into the decision-making process. The evaluation is a document of exchange and discussion with the various actors. Its main purpose is to understand, analyse, establish, capitalise (lessons learned) conclusions and make recommendations.

 Evaluation questions


  • To which extent is the project consistent with the beneficiaries’ needs?
  • Is the project in line with the expectations of the beneficiaries?
  • To which extent is the project suited to local needs and to beneficiaries’ capacities to commit and build ownership?
  • To which extent have the context changes affected the project?


  • To which extent were the qualitative and quantitative objectives (planned outputs, outcomes, activities and indicators) achieved at the end of the project, and contributed to the identified results and specific objective of the intervention?

In this regard, a specific attention shall be paid to the following selected indicators:

  • Number of Deeds of Commitment protecting children in armed conflict, prohibiting sexual violence and against gender discrimination, and prohibiting AP mines.
  • Number of policy measures adopted by ANSAs in alignment with the targeted Deed of Commitment.
  • How do the ANSAs perceive the project benefits?
  • To what extent has the local partner contributed in the implementation of the project?
  • Impact
  • What is the likelihood of the continuation of the two objectives of focus for this evaluation, after the end of this project?
  • How did the project make a difference in terms of cross-cutting issues, such as conflict prevention?


  • Participation

Evaluate the participatory approach utilized in the implementation of the project:

  • What is the level of participation, how ANSAs were motivated and engaged and what are the lessons learned?
  • Has the local community been involved in relevant aspects of implementation: from beneficiary prioritization to distribution and periodic assessments of progress?

The evaluator will have to describe, observe, analyse and facilitate a debate, in a participatory way and should focus on the following issues:

  • Relevance of the intervention;
  • Pertinence of the selection of areas of intervention;
  • Coverage;
  • Level and quality of coordination with local commnities and other NGOs on the ground; and
  • Relevance of the monitoring tools used to monitor the achievement of the indicators

The consultancy is expected to start on 22.06.2020 at the latest and to be fully finalised by 10.07.2020 at the latest.

The Consultant will liaise with NAME operations coordinator and Head of Region in the HQ/ Geneva Call. The project team will provide relevant documentation to the consultant.

  • methodology and approach

Geneva Call remains flexible to the consultant’s suggestions on further methods that s/he believes are necessary to fulfil the evaluation objectives.

A variety of data sources can be used to build a base for the evaluation, including:

  • Geneva Call strategy 2017-2019;
  • Geneva Call strategy 2020-2023;
  • Project proposal, including the logical framework and the budget (amendments);
  • Interim reports;
  • ANSAs profiles and situation analyses;
  • Deed of commitments signed by ANSAs;
  • Various other relevant documents such as workshop reports, monitoring reports and training reports shared by the local partner.


  • Work plan

The duration of the consultancy should not exceed one month. However, the consultant can define the schedule according to the proposed methodology. Plan as follows:

  • 13 working days divided into:
  • 3 (three) working days pre-field work to organise the evaluation, prepare the methodology and needed tools
  • 6 (six) working days for field assessment mission; divided into 3 (three) working days in Amuda, northeast Syria and 3 (three) working days in Gaziantep, Turkey to meet relevant stakeholders for the project
  • 5 working days post-field work to complete the report inclusive of preliminary reporting; and
  • 1 working day for discussions with Geneva Call NAME teams in charge of the project.


The evaluation process will include two deliveries, according to the schedule proposed by the consultant and agreed with Geneva Call team:

  • Evaluation report: A maximum of 30 pages report, to be submitted to NAME team in charge of the project.
  • Restitution excercice: including presentation on the findings and recommendations to Geneva Call’s HQ for the staff working on the project and from other relevant departments, with a dedicated time for comments and questions. This exercise will be organised through online tools (video conference).
  • Geneva Call will facilitate the access of the consultant to meet groups involved in the project; facilitate travel to the field and organise meetings with stakeholders.
  • Geneva Call will make necessary logistic arrangements including the conduct of the activities, provision of tickets for the visit to North Syria as well as accommodation in both Erbil and Gaziantep.
  • Given that the external consultant will be in contact with Geneva Call’s partners and beneficiaries, s/he will be requested to sign and apply Geneva Call’s following policies:
  • Code of Conduct;
  • Child Protection Policy;
  • Anti-corruption Policy;
  • Sexual violence Policy;
  • Confidentiality Agreement.
  • In addition, the consultant shall be requested to strictly apply the following ethical principles:
  • Do no harm principle;
  • Gender considerations.
  • The consultant will be briefed on and will abide by Geneva Call’s security regulations in the field
  • The consultant will work with respect to the Syrian local laws and local traditions and reflect a good understanding of the context.

The evaluation report should be in the following format:

  • Executive summary;
  • An automatic table of contents;
  • A list of annexes;
  • An introduction;
  • A presentation of the methodology, scope and limitations;
  • Findings of the evaluation, with answers to the evaluation’s key questions;
  • Recommendations for future action;
  • An evidence-based conclusion.

The final report should not exceed 30 pages, excluding annexes.

The report shall be provided to Geneva Call in Word format. The report shall be written and submitted in English and the final version will be in PDF format.

Deadline of submission: 10.07.2020

  • Proven experience and competence in evaluating the impact of programmes in the field of protection or humanitarian affairs. A previous experience in Syria will be an asset;
  • Experience in developing methodological guidance;
  • Strong conceptual and analytical skills;
  • Knowledge of institutional donor policies and procedures;
  • Knowledge of International Humanitarian Law and thematic issues related to the project’s focus (child protection, landmines and sexual violence);
  • Extensive experience in Research in the Middle East, Monitoring, Evaluation and Learning (MLE) methodologies;
  • Fluency in English and working knowledge of Arabic;

Interested and qualified consultants must submit the following documentation:

  • An updated Curriculum Vitae, highlighting work experience and qualifications relevant to this consultancy;
  • A technical offer explaining the understanding of the consultancy, as well as the methodological approach describing the different steps, the time frame and the tools and deliverables that will be used for each step.
  • A financial offer with a detailed budget in CHF;
  • One work sample, in link with this consultancy;
  • Full contact details of at least two references from recent clients.

Applications should be submitted via email to the HR (hr-field- vacancies@genevacall.org) no later than 12.06.2020. Please indicate “Evaluation consultancy” in the email’s subject line.

Note: (application will be reviewed on a rolling basis)


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